BACK ORDERS
Sometimes items in your order may fall out of stock while we are processing your
order. In this event, you will receive an email after placing your order notifying
you of a delay. If you have other digital items within your order, they will not
be shipped until all items are back in stock, so that everything may ship at once.
If you have other digital items within your order, you will be able to download
them once you have completed your order, or you can download at a later time within
the My Account
section of the site. We will continue trying to fulfill your order as quickly
as possible. When your order is in this status, you can cancel your order (or
part thereof) at any time by calling 1-888-367-1319. Operators are available Monday-Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
PRE-ORDERS
If you have pre-ordered an item and it is not in stock at the announced release
date, unless otherwise indicated, you will be asked to approve a 30-Day Order
Extension. If you do not approve the extension, this part of your order will
be canceled within 24 hours.
Please Note: When you order a pre-ordered item, you will not be charged until
your order ships. When you order a pre-ordered item with an available digital
item, you will only be charged for the digital item you had purchased.
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How do I check the status of my order?
Click on the My Account link on the bottom
of the KIDZBOPShop.com site. After you login, you can reference the "MY ORDERS"
box for the status of all orders placed.
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Can I cancel my order?
All digital orders are final. You cannot cancel a digital order once it
is placed.
You can cancel any non-digital order online, but ONLY if it has not
started processing. To do so, click on the My
Account link on the bottom of the KIDZBOPShop.com site. After you login,
you will see the "MY ORDERS" box. Click on the order # you wish to cancel &
then click the "Cancel" button. Note: If you wish to cancel an order that is
in progress, please call a KIDZBOPShop.com customer representative at 1-888-367-1319,
Monday-Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
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Can I place my order over the phone?
Yes. If you prefer, you can place your order with a KIDZBOPShop.com customer
representative by calling 1-888-367-1319, Monday-Friday from 8am-8pm EST and Saturday from 9am-6pm EST, digital items excluded.
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SECURITY & PRIVACY
Is your site secure?
Yes. Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of your
credit card information as it is transmitted to us. SSL is the gold standard
in Internet encryption technology, which is a fancy way of saying that it's
a highly sophisticated method of scrambling data as it travels from your computer
to our website's servers.
If would would rather place your order over the phone, you can call us Monday-Friday from 8am-8pm EST and Saturday from 9am-6pm EST, at 1-888-367-1319.
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What is your privacy policy?
Personal Identification Information
Personal Identification Information is any information that concerns you individually
and would permit us to contact you. This includes your name, address, telephone
and fax number, social security number, e-mail address or any other information
you submit to us.
KIDZBOPShop.com will not collect any Personal Identification Information
about you unless you provide it to us. Therefore, if you do not want KIDZBOPShop.com
to obtain any Personal Identification Information about you, do not submit it
to us.
Non-Personal Identification Information
KIDZBOPShop.com uses "cookies" to maintain your shopping experience in our
online store. A cookie is a small amount of data that is automatically sent
to your web browser from a web server and stored on your computer's hard drive.
They help you navigate our site easier. Our use of this technology does not
mean that we automatically know any information about you. We might be able
to tell what type of computer you are using or your Internet service protocol
(ISP) address, but beyond that, our use of cookies is designed only to provide
you with a better experience with using our website.
You can configure your web browser to either reject cookies or warn you before
the installation of cookies. (Note that certain features on our website, such
as the shopping cart, will not function properly if you choose to reject cookies.)
In Internet Explorer: In the menu bar, click Tools, then Internet Options,
then select the Security tab. Highlight the Internet icon, click on the Custom
Level button, then scroll down to Cookies. Choose your cookie options there.
In Netscape: In the menu bar, click Edit, then Preferences, then Advanced.
Choose your cookie options there.
Why We Collect Information and What We Do With It
When you make a purchase from KIDZBOPShop.com, we use your information to
process your order. We will also send you emails to confirm your order, and
we may need to contact you via phone, postal mail or email if we have other
questions regarding your order. When you participate in a contest or promotion
(online or over the phone) you may choose whether or not you would like to receive
emails from us regarding our products, services, contests, and promotions. From
time to time, we may also send you emails to help us learn more about your shopping
preferences. In addition, we may use information about your product interests
and purchases to help us improve our site design and your shopping experience.
If you make a purchase online or over the phone, we may also send you notices
about our products, services, contests and promotions through postal mail.
To serve you better, we may combine information you provide with demographic
information that is publicly available. We use this combined information to
enhance and personalize your shopping experience with us, and to communicate
with you by email or postal mail about our products, services, contests, and
promotions that may be of interest to you.
KIDZBOPShop.com may from time to time provide aggregate statistics about
our customers, sales, traffic patterns, and related site information to reputable
third-party vendors; this data will never include Personal Identification Information.
KIDZBOPShop.com may release account information when we believe, in good
faith, that such release is reasonably necessary to (1) comply with law; (2)
enforce or apply the terms of any of our user agreements; or (3) protect the
rights, property, or safety of KIDZBOPShop.com, our customers, or others.
In the future, KIDZ BOP Shop and/or its parent company, subsidiaries, and
related companies might merge with or be acquired by another business entity.
Should such a combination occur, please be aware that customer information may
be one of the transferred business assets.
KIDZ BOP Shop sometimes may offer contests, sweepstakes, or promotions that
are sponsored by or co-sponsored with identified third parties. These third
parties may obtain Personal Identification Information voluntarily submitted
by contest, sweepstakes, or promotion entrants. Though in these instances KIDZ BOP Shop
will make its privacy policy clear to those third parties involved, ultimately
KIDZ BOP Shop has no control over the third-party sponsors' use of this information.
Deletion of Personal Identification Information
You may request that we delete any Personal Identification Information we have
on you in our files. To do so, email us at orders@kidzbopshop.com
and we will delete your information from our files.
Collection of Information From Children
KIDZBOPShop.com supports CARU (The Children's Advertising Review Unit of
the Better Business Bureau) and shares their concerns for child safety on the
Internet. We urge parents to discuss safe Internet privacy practices with their
children.
KIDZBOPShop.com does not solicit Personal Identification Information from
children. The products we sell are intended to be purchased by adults for children.
Consistent with the Children's Online Privacy Protection Act of 1998, we will
never knowingly request Personal Identification Information from anyone under
the age of 18. We use all reasonable efforts to prevent individuals under the
age of 18 from providing Personal Identification Information to us. KIDZBOPShop.com
does not permit children under the age of 18 to place any orders. However, if
individuals under the age of 18 years old provide Personal Identification Information
to us, their parents or legal guardian should request that we delete this information
from our files by sending us an email at orders@kidzbopshop.com
and we will delete this information from our files.
Credit Card Safety
Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of your
credit card information as it is transmitted to us. SSL is the gold standard
in Internet encryption technology, which is a fancy way of saying that it's
a highly sophisticated method of scrambling data as it travels from your computer
to our website's servers.
If you have any questions or comments on this policy please contact us at orders@kidzbopshop.com.
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PAYMENT
What credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover.
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Can I pay by check/money
order?
Yes! If you have a checking account, you can pay for your order online. When
you go to check out, please have a check handy to enter your bank account details
into the spaces provided. You can still use the check after your purchase is
made. Once we receive confirmation from your bank, your order will be shipped.
Your account will indicate a "KIDZ BOP Shop" withdrawal. It is important to
note that depending on your bank, it can take up to 7 business days to
receive confirmation of debit from your bank. The payment amount for your order
may also be deducted from your bank account before KIDZBOPShop.com receives confirmation
from your bank. This may delay the shipment of your order. In addition, once
an order is entered into our system it cannot be cancelled as it is immediately
sent out to our bank for processing.
We do not accept checks or money orders for digital orders.
It is important to note that depending on your bank, it can take up to 7
business days to receive confirmation of debit from your bank. The payment
amount for your order may also be deducted from your bank account before KIDZBOPShop.com
receives confirmation from your bank. This may delay the shipment of your order.
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Can I
pay with PayPal?
Yes. If paying by PayPal, click on the "checkout With PayPal" button
in your shopping cart. You will now be redirected to PayPal's secure checkout
process.
Log into your existing PayPal account or create a new one. review and confirm
the funding source for this transaction. Press the "Continue" button.
Once PayPal accepts the transaction you will automatically return to KIDZBOPShop.com.
You will now be asked to proceed as a New Customer or a Returning Customer.
For more information on placing your order please refer to our "Placing
An Order" section (beginning with step 4). Note: The PayPal checkout is
very similar to our standard checkout. However, we will not ask for, nor receive,
any billing or payment information from you or PayPal.
It is important to note that it can take up to 2 additional business
days to receive confirmation of debit from your PayPal account. The
payment amount for your order may also be deducted from your account before
KIDZBOPShop.com receives confirmation. This may delay the shipment of your order.
In addition, once an order is entered into our system it cannot be cancelled
as it is immediately sent out for processing
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Can I
pay COD?
No. We do not accept COD's as a form of payment at KIDZBOPShop.com.
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SHIPPING & RETURNS
How do I qualify for Free Shipping?
Spend $40 or more (*applicable state sales taxes excluded) and ship to
a U.S. address to qualify for free shipping. Then select the "Standard Mail"
shipping method during checkout. This offer is good for online orders only.
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What are your US domestic shipping policy &
rates?
Our domestic shipping and handling policy is very straightforward. We offer
Standard Mail, First Class Mail, Priority Mail and UPS 2nd Day service. All
orders are picked, packed, and shipped within 48 hours of being placed, not
counting Saturday, Sunday, and U.S. federal holidays.
DOMESTIC SHIPPING RATES: Music, Video & DVD ONLY
|
Delivery Method
|
Total Shipping Price
|
Estimated Ship Time
|
|
1st Item
|
Each Addt'l Item
|
| Standard Mail* |
$4.99
|
$1.00
|
7-14 business days
|
| First Class Mail |
$5.99
|
$1.00
|
3-7 business days
|
| Priority Mail |
$6.99
|
$1.00
|
2-3 business days
|
| Ground** |
$8.99
|
$1.00
|
1-5 business days
|
| 2nd Day** |
$14.99
|
$1.00
|
2 business days
|
*Spend $40 or more at KIDZBOPShop.com, and get Free Standard Mail Shipping
on your order! Just select "Standard Mail" as your shipping method during checkout,
and ship to a U.S. address. Your discount will appear on the order summary page.
Offer is valid for U.S. online orders only. Applicable state sales taxes excluded
from total order spend. All items are subject to availability. KIDZBOPShop.com
reserves the right to change or discontinue the Free Shipping promotion at anytime.
**If you order via UPS Ground & UPS 2nd Day, you can track your order by clicking
here.
These shipping methods are not available to Alaska, Hawaii, or P.O. boxes.
(Note: Delivery times listed above are typical. Please be aware, however, that
the U.S. Postal Service does not guarantee the delivery of Standard, First Class
or Priority Mail within a certain time frame. Occasionally-particularly during
the Holiday Season-the USPS may take up to 2 full business weeks to deliver
First Class and Priority Mail, and up to 4 full business weeks to deliver Standard
Mail.)
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What are your International shipping policy &
rates?
We currently only ship to Canada, Puerto Rico, Guam and the U.S. Virgin Islands.
All international orders are shipped via airmail. Orders are picked, packed
and shipped within 48 hours of the order being placed, not counting Saturday,
Sunday and U.S. federal holidays.
INTERNATIONAL SHIPPING RATES: Music, VIDEO & DVD ONLY
|
Delivery Method
|
Total Shipping Price
|
Estimated Ship Time
|
|
1st Item
|
Each Addt'l Item
|
|
International Airmail
|
$10.99
|
$2.00
|
7-21 business days
|
INTERNATIONAL SHIPPING RATES: TOYS & GAMES ONLY or TOYS & GAMES/VIDEO/MUSIC
COMBO
|
Delivery Method
|
Total Shipping Price
|
Estimated Ship Time
|
|
1st Item
|
Each Addt'l Item
|
|
International Airmail
|
$11.99
|
$2.00
|
7-21 business days
|
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What is your return policy?
All digital orders are final. We do not issue refunds for any digital orders.
We do allow you to return non-digital orders. If, for any reason, you are not
completely satisfied with any item you order from KIDZBOPShop.com, simply return
the physical goods within 30 days of ordering, for a full refund or replacement
(excluding shipping & handling and return postage). You must include a
copy of the packing slip (it came with the original package) with your returned
item(s), or you will not be refunded. Send returns to:
KIDZ BOP Shop - Returns
1101 Highview Drive
Webberville, MI, 48892
You will not be charged any additional shipping fees for replacement items.
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Do you charge sales tax?
Due to e-commerce regulations, orders shipped to the following states will be
charged sales tax:
New York - 8.875%
Michigan - 6.0%
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MY ACCOUNT
Digital Purchases
You are required to create an account for ALL digital purchases.
How do I update my:
Email address?
Click on the My Account link on the left
side of the KIDZBOPShop.com site. After you login, click on the "change e-mail
address" link in the "MY PROFILE" section. Enter in your desired "New E-mail
Address" & your "Password" and click on the "Submit" button.
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Mailing address?
Click on the My Account link on the left
side of the KIDZBOPShop.com site. After you login, click on the "change address"
link in the "MY PROFILE" section. Fill in the designated address fields, and
click on the "Submit" button. Note: Be sure to fill in ALL the required address
fields, not just the fields you wish to change.
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Address Book?
Click on the My Account link on the left
side of the KIDZBOPShop.com site. After you login, click on the "remove address"
link next to the address you wish to update. Then, click on the "Add new address"
link at the bottom of the box. Fill in the designated address fields with your
new information, and click on the "Submit" button. Note: Be sure to fill in
ALL the required address fields, not just the fields you wish to change.
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Password?
Click on the My Account link on the left
side of the KIDZBOPShop.com site. After you login, click on the "change password"
link in the "MY PROFILE" section. Fill in your desired new password, along with
your old password, and click on the "Submit" button.
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If I forget my password, how can I retrieve it?
Click on the My Account link on the left
side of the KIDZBOPShop.com site. Once you reach the login page, click on
the "Forgot Your Password?" link. Enter in the email address you registered
with and click on the "SUBMIT" button. Your password should arrive in your email
inbox shortly.
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Can I view my order history?
Yes. Click on the My Account link on
the left side of the KIDZBOPShop.com site. After you login, you will see
your order history displayed in "MY ORDERS." (You can click on any number in
the "Order #" column to find out the details of that particular order.)
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Technical Assistance
Listening to music clips and/or view our TV ads
KIDZ BOP Shop uses both RealMedia, Windows Media Player, and our own Flash
Preview Player as our listening platform and an embedded video player as our
viewing platform. You'll need either the RealPlayer or the Windows Media Player
to listen to clips from our music compilations. You do not need to install any
additional software to listen to our own Flash Preview Player clips for tracks
or to watch our videos. If you don't already have the RealPlayer, download the
latest version for free at www.real.com.
If you don't already have the Windows Media Player, download the latest version
for free here.
To listen to a song clip, click on the icon next to the song title.
To watch one of our videos, click on one of the video players located throughout
the KIDZ BOP Shop site. If you are experiencing problems or cannot see the
video players, you may want to download or upgrade your Flash
player. Note: Video is best viewed on a high-speed broadband connection.
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Digital Download
You will be able to download digital items you have purchased after your order
has completed successfully. On the order confirmation page, you will have the
option to download each item you had purchased. If you experience difficulty
or need technical assistance with your digital purchases only,
please call 1-888-850-7461.
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COMPANY INFORMATION
What is KIDZBOPShop.com?
KIDZBOPShop.com is your source for family-friendly compilation CDs, videos,
toys and games. The products we sell are intended to be purchased by adults
for children. KIDZBOPShop.com does not solicit Personal Identification Information
from children.
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How can I contact you?
Feel free to email us at orders@kidzbopshop.com.
You can also speak with a KIDZBOPShop.com customer representative Monday-Friday from 8am-8pm EST and Saturday from 9am-6pm EST, by calling 1-888-367-1319.
If you have QUESTIONS ABOUT AN ORDER CONTAINING DIGITAL ITEMS ONLY, please
call 1-888-850-7461.
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Si
quiere poner su orden con una representante que hable espanol,
por favor llame al
